At theMOSQUITOstore.com we have a 100% customer satisfaction guarantee!
We value our relationship with you and offer a return policy for most products that you purchase directly from the theMOSQUITOstore.com website.
ALL ORDERS TO HAWAII OR ALASKA WILL BE SUBJECT TO ADDITIONAL SHIPPING CHARGES.
PLEASE CALL 903-747-2226 BEFORE ORDERING FOR MORE INFORMATION!
If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost. It's part of our worry-free shopping policy!
Returned products should be in their original condition and packaging and be shipped to theMOSQUITOstore.com. Specific items may have additional warranty limitations.
In some cases, a small re-stocking fee may be charged. We can only refund shipping costs if your return is due to any of the following reasons:
- We sent the incorrect item(s)
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
Power Pack Swaps and Repairs have a full 12 month warranty from the date of purchase against defective parts and labor. The shipping cost for replacement of a Power Pack will only be covered from the customer to our service center in the first month. Anytime after that, with-in the warranty period the customer is responsible for shipping to our facility, return shipping will be covered by theMOSQUITOstore.com. Items and conditions that are not covered by the full 12 month warranty are: corrosion, misuse, modifications not made by theMOSQUITOstore.com, acts of "mother nature", defective peripherals (ie: batteries, chargers, propane tanks, power supplies).
C-Pro Exchanges are covered by our in-house six month warranty.
Shipping is only available to addresses within the United States of America.
When Shipping your trap in for Exchange or Repair
Only ship the powerhead, remove from the stand/base.... DO NOT ship any part of the stand. Remove the net/bug bag, plume tube/attractants, battery/battery holder. If your concerned that there may be an issue with the power source/battery/transformer/charger please include and we will test prior to returning and notify you with any issue. Any stand/base items shipped in with your trap will be returned however it may incur additional shipping fees.
PLEASE pack well...concealed shipping damage does incur additional charges for those parts. While we do have limited inventory of used parts at no charge, new and limited used parts will be installed on your exchange when your non working powerhead arrives to our shop with concealed damage with inadequate packing materials.
